Personalized embroidery

Products with personalized embroidery (such as names, dates, or custom designs) are made uniquely for you and are therefore not eligible for cancellation, return, or exchange under the Distance Selling Act. Please make sure to double-check spelling and details before completing your order.

For personalized or custom-made items, the customer is fully responsible for providing correct and accurate information (including spelling, names, dates, and design details).

Once an order is placed, it cannot be changed or refunded due to spelling errors or incorrect details submitted by the customer. Please double-check all custom text before confirming your order.

Other products

For non-personalized products, we offer a 30 - day right of withdrawal from the day you receive your item. The product must be unused and in its original condition with hang tags attached.

Cost of return

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot take responsibility for lost or delayed return packages. Returns will be processed once the item has been received in its original condition.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at team@jonida.se

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at team@jonida.se.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team@jonida.se.